FAQs

Yes, all customers must have an account to redeem points.

In our reward program, rhinestones are points. You can think of points as a type of currency, and "rhinestones" is simply the name of that currency.

While any customer can accumulate rhinestones through placing orders, redemption requires an account. If you're unsure whether you possess an active account, simply attempt to log in using the email address associated with your past orders. Should the system indicate the need for account activation, kindly proceed by clicking the provided link within your email.

Yes, you'll receive points for your past orders. Our system will automatically credit them to your account. If you notice any discrepancies, please contact us so we can help manage your points balance.

Currently, customers earn 5 rhinestones for every $1 spent, and it costs 100 rhinestones to redeem $1.

Yes, points expire 1 year after your last account activity. This means if you haven't earned or redeemed points, or engaged in other account actions like referring a friend, for one year, all points in your account will expire. The best way to prevent your points from expiring is to keep your account active.