At Wetkiss, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.
Preconditions:
- Fulfilled orders can not be canceled.
- According to the tracking information, the warranty period is 30 days after the product is delivered (if you need to return the product, please contact us within 30 days).
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Second return is not accepted.
- Shipping fee of returning will be paid by customers because the shoes don't fit, don't like it, arriving late and other subjective reasons.
- Please make sure the order number you provide is correct. Customers will be responsible for the consequences of sending the wrong order number.
- The original shipping fee is non-refundable.
- Gift cards purchased online are not eligible for return.
Return Steps
To initiate a return, please follow these steps:
- Contact our customer service team by online chat or email.
- Please provide your order number, the item(s) you wish to return, and the reason for the return.
- Photos including the shoes' bottom and shoe box label.
- Please package the item(s) securely in their original packaging, with all tags attached, and include a copy of the original invoice or packing slip.
- Return the product to the return address provided by the staff.
NOTES:
- You will be responsible for the cost of the return.
- If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- If there is a free gift in the order return it with the gift and ensure the integrity of the gift.
- Please note that Return without contacting our service is not accepted.
- Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
- We offer a full refund on any product that is clearly faulty or damaged due to our fault.
About when refunds are processed
Upon arrival, please allow our returns team 1-3 business days to process your item. All items returned are thoroughly inspected post-arrival. Please note, refunds may take an additional 5-7 business days to reflect on your given bank statement. All refunds will be processed to the original form of payment. Once your refund has been issued, you will receive a confirmation email.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wetkiss.com.