Return & Exchange Policy

At Wetkiss, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.

Preconditions:

  1. Fulfilled orders can not be canceled.
  2. According to the tracking information, the warranty period is 30 days after the product is shipped (if you need to return the product, please contact us within 30 days).
  3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  4. Second return is not accepted.
  5. Shipping fee of returning will be paid by customers because the shoes don't fit, don't like it, arriving late and other subjective reasons.
  6. Please make sure the order number you provide is correct. Customers will be responsible for the consequences of sending the wrong order number.
  7. The original shipping fee is non-refundable.
  8. Gift cards purchased online are not eligible for return.

    Return Steps

    To initiate a return, please follow these steps:

    1. Contact our customer service team by online chat or email.
    2. Please provide your order number, the item(s) you wish to return, and the reason for the return.
    3. Photos including the shoes' bottom and shoe box label.
    4. Please package the item(s) securely in their original packaging, with all tags attached, and include a copy of the original invoice or packing slip.
    5. Return the product to the return address provided by the staff.

      NOTES:

      • You will be responsible for the cost of the return.
      • If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
      • If there is a free gift in the order return it with the gift and ensure the integrity of the gift.
      • Please note that Return without contacting our service is not accepted.
      • Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
      • We offer a full refund on any product that is clearly faulty or damaged due to our fault.

      About when refunds are processed

      Upon arrival, please allow our returns team 1-3 business days to process your item. All items returned are thoroughly inspected post-arrival. Please note, refunds may take an additional 5-7 business days to reflect on your given bank statement. All refunds will be processed to the original form of payment. Once your refund has been issued, you will receive a confirmation email.

      Late or missing refunds (if applicable)

      If you haven’t received a refund yet, first check your bank account again.
      Then contact your credit card company, it may take some time before your refund is officially posted.
      Next, contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at support@wetkiss.com.

      Exchanges (if applicable)
      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wetkiss.com

      Return Address:

      Please contact our Customer Service(support@wetkiss.com) if you wish to return any items to the nearest return address. You will receive a response as soon as possible.