Order Processing
In-stock items are generally shipped within 24 hours of order placement (Weekend orders will be processed and shipped within 3 business days.).
For our made-to-order items, please allow approximately 20 business days for production and processing before shipment.
Order Shipping
Shipping Coverage
We ship to most regions worldwide, including the continental U.S., Canada, Australia, Mexico, the UK, and select EU countries. We currently don't accept orders from U.S. Non-contiguous states and territories.
For the continental U.S., shipping times and costs are as follows:
Timeframe
- Standard Shipping (YunExpress): 8-10 Business Days
- Expedited Shipping (FedEx): 5-6 Business Days
- Priority Shipping (DHL): 3-4 Business Days
Keep in mind that your estimated arrival time is calculated by adding the order processing time to the shipping time.
Costs
- Standard Shipping: Free for orders over $150, $9.99 for orders under $150
- Expedited Shipping: From $25
- Priority Shipping: From $35
Please note that the cost for Expedited Shipping and Priority Shipping will be calculated based on your order amount. The final shipping fee will be displayed at checkout when you submit your order. Due to objective factors, the actual shipping fee may fluctuate. Please refer to the shipping cost displayed at checkout.
*Members: Exclusive free shipping discount is available for orders under $150.
*For shipping rates and delivery timelines to Canada, Australia, Mexico, the UK, and select EU countries, please contact customer service.
Order Tracking
Stay updated on your order! Every order includes tracking, accessible anytime on our "Track My Order" page. Just enter the tracking number you received in your post-purchase email. Should you require any help, don't hesitate to contact us at support@wetkiss.com.
Please note: Exact delivery times may vary due to factors beyond our control, including customs delays, weather conditions, and peak season volumes.